FAQ



Click here to download the NATPE Mobile App for your specific smartphone.  

If you are having any issues with the NATPE Mobile App, please email attendeesupport@doubledutch.me for support.

For the best mobile app experience, make sure you:

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From your computer, are you having an issue seeing the site in "Full Desktop View" (left) instead of "Zoomed View" (right) as shown below?



[Left hand side is correct Full Desktop View.  Right hand side is a Zoomed View for smaller desktop monitors and some mobile devices.]

Please click on the appropriate accordion below to solve your issue by adjusting your default screen view.

Below Information from: https://support.apple.com/kb/ph11488

If you have difficulty seeing or reading items on the screen, you can use Accessibility preferences to magnify items on the screen. You can zoom the entire screen or zoom the area that has keyboard focus in a separate window.

Set up zoom

  1. Choose Apple menu > System Preferences, click Accessibility, and then click Zoom.
  2. Do either of the following:
    • To zoom with keyboard shortcuts, select “Use keyboard shortcuts to zoom.”

    • To zoom with your mouse or trackpad, select “Use scroll gesture with modifier keys to zoom.”

  3. Choose where the magnified content appears with the Zoom Style pop-up menu.

    To display it in a window near the mouse cursor, choose Picture-in-picture. To display it on the entire screen, choose Fullscreen.

  4. To set options for zoom or the zoom window, click More Options.

    More Options panel

You can also turn on zooming by pressing Command (⌘)-Option (⌥)-F5 and selecting options in the Zoom section.

Zoom with keyboard shortcuts

To zoom in, press Command (⌘)-Option (⌥)-Equal Sign (=). To zoom out, press Command (⌘)-Option (⌥)-Minus Sign (-).

If you chose Picture-in-picture zooming, a window appears near the mouse cursor with the magnified image. If you chose the Fullscreen zooming, the entire screen displays the magnified image.

Zoom with a mouse or trackpad

To zoom in and out, hold down the modifier key you specified while you perform the scroll gesture.

For example, if you have a trackpad and used the default settings, zoom in by holding down the Control (^) key while you drag two fingers up on the trackpad. Zoom out by holding down the Control key while you drag two fingers down on the trackpad.

If you chose Picture-in-picture zooming, a window appears near the mouse cursor with the magnified image. If you chose Fullscreen zooming, the entire screen displays the magnified image.

Below information from: http://www.wikihow.com/Zoom-in-on-a-PC

To zoom in on a browser, go to "View", then "Zoom In". You can also press and hold the Ctrl key, then scroll with your mouse's scroll wheel or laptop's trackpad. Another option is to press the Ctrl and the + keys. If you have a PC, you can use the Magnifier tool, which is under Accessibility in your Accessories.

1. In any browser, you can go to View >> Zoom In to magnify what's present on the screen.

2. Using the Mouse and Keyboard - Use the scroll wheel on your mouse. Press and hold the Ctrl key; then scroll up with your mouse's scroll wheel or laptop's trackpad to zoom in. 

Alternatively, press and hold the Ctrl key, then press + to zoom in.

3. Return your zoom to default. Press Ctrl and then the 0 (zero) key to return the screen to its original/normal magnification.

Registration Hours:

Exhibitors Only
Fontainebleau – Luster Gallerie location only

Sunday, January 14, TBD 

All Participants
  · Monday, January 15, TBD
  · Tuesday, January 16, TBD
  · Wednesday, January 17, TBD
  · Thursday, January 18, TBD

All hours are subject to change

Yes, you can register on site at the event rate.  To view our registration policies, please click here.

Registration is open.  Click here.

Tuesday, January 16 10am-6pm
Wednesday, January 17, 9am-6pm
Thursday, January 18, 9am-4pm

Click here to generate a printable PDF of the Visa invitation letter.

NATPE live-streams select sessions and subsequently archives those same sessions online for later viewing.  Various sessions are recorded and posted to NATPE's YouTube channel for viewing after the conference.

No, NATPE doesn't make meeting arrangements.  NATPE helps you by providing you with our myNATPE online matchmaking tool. You can search for the companies or executives you'd like to meet with at the NATPE Market & Conference, as well as make meeting requests and send messages.

Three intense days of seminars, exhibits, demonstrations, networking and business opportunities. 

Online registration is only set-up for the entire three days of the the NATPE Market & Conference.  You can purchase one-day passes on-site. 

NATPE doesn't offer Exhibition only passes, but if you register before December 18 you will get a discount on the conference registration event rate.

The U.S. Department of State has added a new feature to its Web site regarding visa wait times. Since visa applications are now under greater scrutiny, the State Department is advising those who wish to travel to the United States for business or other nonimmigrant purposes to plan ahead. The site provides estimated waiting periods to get an interview to apply for a visa and the estimated time it will take to process the application at the consular section. The visa wait times are shown for various locations around the world. The State Department does advise that it is best to check with the local embassy or consular section to confirm the information. To visit the visa wait times site, go to  http://www.travel.state.gov/visa/tempvisitors_wait.php

NATPE 2018 housing will open soon.

Attendee Cancellation Policy
All Registrations are Final. NATPE will provide No Refunds if you are unable to attend.

Inability to Attend - Attendee Registration Insurance Program

•         NATPE now offers an optional insurance policy through Rainprotection Insurance that Will Refund You 100% of Your Registration Fees if you are unable to attend.

•         You will be covered from the moment you register until the start of the event.

•         You will receive a 100% refund, no matter when you cancel, if you are unable to attend the event for a reason outside of your control. There are no fees or penalties.

•         The cost of this insurance is just 5% of your registration fee. 

CLICK HERE - to see what is covered and how to submit a claim for a refund. 

All Legacy Award guest ticket sales are final. Any exceptions shall be at the sole discretion of NATPE. 

Substitutions must be sent in writing by January3, 2018. After January 3, 2018 substitutions will only be accepted onsite and will incur a $150 administrative fee.

For assistance please contact Eric Low, Director, Registration & Customer Service via email at  eric@natpe.org or call +1 310 857 1653.

Yes.  In order to get special NATPE-only rates, you need to be registered for the NATPE Market & Conference.

NATPE's physical address in Los Angeles is:

NATPE
C/O Event Policy
5757 Wilshire Blvd.
Penthouse 10
Los Angeles, CA  90036


Hotel changes, including cancellations, need to be made online using the MODIFY RESERVATION link. Modify before January 12, 2017.  After January 12 you will need to contact your hotel directly.

Please use the MODIFY RESERVATION link to add a special request to your hotel reservation. 

Note, NATPE does not guarantee special requests, but the hotel will make its best effort to accommodate you.

NATPE does not contract specific towers for hotel sleeping rooms.  The standard rooms do not guarantee bed type, view, or building.  The Junior Suite or One Bedroom Suite is located in either the Tresor or Sorrento tower.    

Please use the MODIFY RESERVATION to add a special request to your hotel reservation.  Note, NATPE does not guarantee special requests, but the hotel will make its best effort to accommodate you.

Courtyard Cadillac Miami Beach, Eden Roc Miami Beach, Fontainebleau Miami Beach, Grand Beach Hotel, The Confidante (formerly the Thompson Miami Beach), and The Palms South Beach:

Guest room cancellations received with less than seventy-two (72) hours notice, including but not limited to no-shows, will be charged the first night’s room and tax.

Four Points by Sheraton Miami Beach, Holiday Inn Miami Beach, and W South Beach:

Guest room cancellations received with less than seven (7) days notice, including but not limited to no-shows, will be charged the first night’s room and tax.

Should your hotel reservation contain certain nights that are currently wait listed, rest assured we are working to complete your reservation as quickly as possible.  You will receive an updated acknowledgement once your reservation is confirmed in its entirety.

If you want to extend your stay over dates not available online, please contact us at natpe@conferencedirect.com.

If you need to make room reservations for a group of ten rooms or more, please contact us with your request at natpe@conferencedirect.com.

A deposit equal to one night’s stay is required to hold each guest’s reservation and may be charged as early as December 26, 2016. 

Courtyard Cadillac Miami Beach, Eden Roc Miami Beach, Fontainebleau Miami Beach, Grand Beach Hotel, The Confidante (formerly the Thompson Miami Beach), and The Palms South Beach:

The deposits paid by individuals are refundable if notice is received at least seventy-two (72) hours prior to arrival.  

Four Points by Sheraton Miami Beach, Holiday Inn Miami Beach, and W South Beach:

The deposits paid by individuals are refundable if notice is received at least seven (7) days prior to arrival.  

If your organization requires expenses, such as room and tax, charged to a credit card prior to arrival please email natpe@conferencedirect.com. We will send you a “Credit Card Authorization Form” for you to complete and submit to the hotel per the instructions on the form.  The guest must still supply a credit card at check in.

The NATPE Market & Conference does not provide invoices.  A hotel acknowledgement will be sent to you via email upon completion of the hotel reservation outlining the rates and tax policy.  You will receive a detailed folio from the hotel upon check out which itemizes all hotel related charges.

Courtyard Cadillac Miami Beach, Eden Roc Miami Beach, Fontainebleau Miami Beach, Four Points by Sheraton Miami Beach, Grand Beach Hotel, Holiday Inn Miami Beach, The Palms Hotel & Spa, W South Beach:

Check in is 4:00PM and Check out 11:00AM

The Confidante (formerly the Thompson Miami Beach):

Check in is 4:00PM and Check out is 12:00 noon

All rates are subject to change. 

Fontainebleau Miami Beach$36.00 (plus tax) per night
Courtyard Cadillac Miami Beach$35.00 (plus tax) per night
Eden Roc Miami Beach$35.00 (plus tax) per night
Four Points by Sheraton Miami Beach$25.00 (plus tax) per night
Grand Beach Hotel$29.00 (plus tax) per night
Holiday Inn Miami Beach$29.00 (plus tax) per night
The Confidante (formerly the Thompson Miami Beach)$39.00 (plus tax) per night
The Palms South Beach$29.00 (plus tax) per night
W South Beach$41.00 (plus tax) per night

NATPE does not provide airport or conference transportation.  However, if you would like to schedule your own transportation you may contact Super Shuttle Transportation at  305-871-2000

Registration Customer Service: 514-380-5388

Email: natpe@showcare.com or Event Website:  www.natpe.com/market for detailed information.


Exhibitors are allowed to hand carry small items only.  Please refer to the Material Handling section of the Exhibitor Service Manual for specific load in/load out regulations for each exhibit option as well as delivery and warehousing information provided by Freeman.

Exhibitors are encouraged to register all their complimentary registrations online, which will allow changes to be made by the exhibitor. Cancellations on paid registrations can be made and will incur a $150 administrative fee per cancelled registration.

It is best to secure labor in advance but you may order labor services on-site at the Freeman Exhibitor Service Desk. Please refer to the Freeman section in the Exhibitor Service Manual. All NATPE Official Vendors and Service Providers are listed in this Service Manual, along with order forms and contact information.

Both Exhibiting Companies AND Exhibitor Appointed Contractors (EACs) must provide evidence of liability insurance. Insurance can be purchased for the duration of the conference by companies without coverage or by international companies whose policies don’t cover events within the US.  Please refer to the General Information section of the Exhibitor Service Manual. If you have further questions, please contact Pamela Silverman via email at PSilverman@natpe.org.

NATPE's Buyers List is accessible to all confirmed exhibitors. You will be given a login and password to use in accessing the information, and be sure to check it frequently as you get closer to the NATPE Market and Conference dates. You can also access the NATPE Market and Conference Attendees list, Speakers and other Exhibitors, all of whom could be prospective clients.

NATPE Official Vendors and Service Providers are listed in the Exhibitor Manual along with forms and contact details. Be sure to review the Exhibitor Manual and make your arrangements early to avoid any last minute problems.

The U.S. Department of State has added a new feature to its Web site regarding visa wait times. Since visa applications are now under greater scrutiny, the State Department is advising those who wish to travel to the United States for business or other nonimmigrant purposes to plan ahead. The site provides estimated waiting periods to get an interview to apply for a visa and the estimated time it will take to process the application at the consular section. The visa wait times are shown for various locations around the world. The State Department does advise that it is best to check with the local embassy or consular section to confirm the information. To visit the visa wait times site, go to http://www.travel.state.gov/visa/tempvisitors_wait.php


For visa application assistance please contact Eric Low, Director, Registration & Customer Service via email at eric@natpe.org or call +1 310 857 1653.

Nothing can be removed from your booth prior to the closing of the exhibition floor on Wednesday, January 19, 2017 at 4 pm.

Costumed characters and other forms of live demonstration are permitted ONLY within the confines of your exhibit booth. This does NOT include the aisle ways or any other public space. Characters should be escorted onto and off of the exhibit floor (and should receive a Complimentary Pass). Characters found wandering the aisles, hallways and/or public areas will be cited by show management.

Exhibitors receive complimentary registrations based upon the exhibit option chosen. If additional badges above the comp allotment are required, they can be purchased at a reduced rate via Exhibitor Express.

First, contact NATPE's public relations representatives, The Lippin Group, to request the latest list of press registrants. Then use the Press Release Template to create your own release and send that release to the list of press registrants in advance of the Market and Conference. NATPE also provides an on-site Press Room for journalists attending and covering the NATPE Market & Conference. Exhibitors are invited to distribute press releases, press kits and other marketing materials to the journalists on-site by bringing these materials to the on-site press room.

Exhibitors are allowed to hand carry small items only.  Please refer to the Material Handling section of the Exhibitor Service Manual for specific load in/load out regulations for each exhibit option as well as delivery and warehousing information provided by Freeman.

Perhaps a rock band isn't your wisest choice here. Noise levels on the exhibit floor are limited to a level within reason, not projecting beyond the boundaries of your exhibit space. If the sound level goes above a reasonable level, you will be asked to turn it down. Be a good neighbor and turn all speakers and amplifiers inward towards the center of your booth and NOT out into the aisle ways.

All sharing companies must fill out the 2017 Exhibit Space Application & Contract and pay the Share fee of $1000 (which includes membership). To share booth space, they simply need to mark on the contract that they are sharing with your company. NATPE will contact all primary booth-holding companies to verify companies that are sharing space.

  • Tuesday, January 17, 10am-6pm
  • Wednesday, January 18, 9am-6pm
  • Thursday, January 19, 9am-4pm

For security reasons, we no longer make this information available on our website. Please contact Eric Low, Director, Registration & Customer Service for assistance at (310) 857-1653 or via email at eric@natpe.org.

Material Handling is the physical transfer of your goods from the loading dock to your exhibit space, and the return of these goods to the loading dock at the end of the market. Please refer to the Material Handling section of the Exhibitor Service Manual.

Click here to generate a printable PDF of the Visa invitation letter.

For security reasons, we no longer make this information available on our website. Please contact Eric Low, Director, Registration & Customer Service for assistance at (310) 857-1653 or via email at  eric@natpe.org.

NATPE will make certain photos from the Market and Conference available to the media. Check the NATPE Press Kit during the Market and Conference or, to make arrangements for photos in advance of the Market and Conference, contact The Lippin Group.

Yes, the NATPE Press Room is open to all registered press and is located on-site. Each publication registered for the Market and Conference will have its own mailbox for receiving press releases and other materials while at the event. There are also a limited number of computer terminals, phones and work space available in the press room, as well as meeting space. NATPE also serves refreshments during the morning and afternoon on a first-come, first served basis. The NATPE Press Room is staffed by The Lippin Group who are happy to answer any questions and assist you with any special requests while attending the Market and Conference.

Please visit our NATPE Market & Conference Newsroom page for details.

You should contact The Lippin Group, NATPE's public relations firm, to request an interview with NATPE's president, Rod Perth. We also suggest that you use Buyers List, Attendees List, and Speakers List as well as the NATPE Directory to research company contact details The Lippin Group can also assist you by providing a list of media contacts for many of the NATPE exhibitors.

The U.S. Department of State has added a new feature to its Web site regarding visa wait times. Since visa applications are now under greater scrutiny, the State Department is advising those who wish to travel to the United States for business or other nonimmigrant purposes to plan ahead. The site provides estimated waiting periods to get an interview to apply for a visa and the estimated time it will take to process the application at the consular section. The visa wait times are shown for various locations around the world. The State Department does advise that it is best to check with the local embassy or consular section to confirm the information. To visit the visa wait times site, go to http://www.travel.state.gov/visa/temp/wait/wait_4638.html.

Yes, you can access the NATPE Media Kit for a copy of the NATPE logo, background information and a headshot of NATPE's Managing Director and COO, JP Bommel, and the latest press releases from NATPE.

For visa application assistance please contact Eric Low, Director, Registration & Customer Service via email at eric@natpe.org or call +1 310 857 1653.

You can apply for press credentials online until January 10, 2017.  Since there is no press registration on-site in Miami, we strongly encourage the media to register in advance, even book hotel rooms, as those reservations can be canceled 24 hours in advance at no cost.

NATPE's public relations representatives, The Lippin Group, will be happy to assist you in arranging for a specific interview location on site at the Fountainebleau Resort, Miami Beach. We strongly suggest you contact The Lippin Group as early as possible to make these arrangements, which will be held on first-come, first served basis.

  • Tuesday, January 17, 10am-6pm
  • Wednesday, January 18, 9am-6pm
  • Thursday, January 19, 9am-4pm

For security reasons, we no longer make this information available on our website. Please contact Eric Low, Director, Registration & Customer Service for assistance at (310) 857-1653 or via email at eric@natpe.org.

We have a limited number of staff on-site in the NATPE Press Room and by registering in advance we can assure that legitimate members of the press are afforded every courtesy in covering this event.

Yes, your NATPE press badge permits you into all sessions, demonstrations and the exhibits, however, you will not be permitted on the Exhibitor Floor prior to or after exhibition hours. Also, please note that admission to the Hospitality Suites is at the sole discretion of the host company.

NATPE does not publish a hard copy of our membership directory, but complete member information can be found online in the NATPE Directory. Members have access to complete contact details for all NATPE members.

For security reasons, we no longer make this information available on our website. Please contact Eric Low, Director, Registration & Customer Service for assistance at (310) 857-1653 or via email at eric@natpe.org.

Super Shuttle Transportation: 305-871-2000

If you need to make room reservations for a group of ten rooms or more, please contact us with your request at  natpe@conferencedirect.com.

NATPE Market & Conference housing does not provide invoices, nor do we process credit card payment for hotel reservations.  A hotel acknowledgement was sent to the primary guest via email upon completion of the hotel reservation.  This acknowledgement outlines the hotel rates and tax policy.   A guest folio will be provided to the guest upon check out from the hotel.

Please make all hotel changes, including cancellations, online using the MODIFY RESERVATION link. Please make all changes online through January 19, 2015.

After January 19, 2015 contact your hotel directly.

Fontainebleau Miami Beach: 800-548-8886
Eden Roc Miami Beach: 800-319-5354
Grand Beach Hotel: 888-279-8727
The Palms: 800-550-0505

All hotel reservations for the NATPE Market & Conference 2015 must be made online using the NEW RESERVATION link. Simply enter your arrival and departure dates and the available hotels, room rates, and cancellation policy will be displayed.

i.e. two beds, non smoking, high floor, etc.

Please note, NATPE Special requests are not guaranteed. The hotel will make its best effort to accommodate room type and special requests.

All check payments must be received by December 19, 2014. Mail check to:

ConferenceDirect
NATPE Market & Conference 2013
300 W, 5th Street, #224
Charlotte, NC 28202

If your organization requires expenses, such as room and tax, charged to a credit card please use the appropriate hotel  Credit Card Authorization Form. You may choose the approved charges and authorize the hotel to collect payment. Make sure to return the Credit Card Authorization Form to the hotel per the instructions on the form. The guest must still supply a credit card at check in.

  • Fontainebleau Miami Beach: 25 .00 (plus tax) per night
  • Eden Roc Miami Beach: 35.00 (plus tax) per night
  • Grand Beach Hotel: 29.00 (plus tax) per night
  • The Palms: 29.00 (plus tax) per night

The deposits paid by individuals are refundable if notice is received at least seventy-two (72) hours prior to arrival.

If you want to extend your stay over dates not available online, please contact us at  natpe@conferencedirect.com.

Fontainebleau Miami Beach & Grand Beach Hotel:

Guest room cancellations received with less than seventy-two (72) hours notice, including but not limited to no-shows, will be charged the first night’s room and tax.

Eden Roc Miami Beach & The Palms:

Guest room cancellations received with less than forty-eight (48) hours notice, including but not limited to no-shows, will be charged the first night’s room and tax.

  • Fontainebleau Miami Beach: Check in is 4:00PM and Check out 11:00AM
  • Eden Roc Miami Beach: Check in is 4:00PM and Check out is 11:00AM
  • Grand Beach Hotel: Check in is 4:00PM and Check out is 12:00 noon
  • The Palms: Check in is 4:00PM and Check out is 11:00AM

A deposit equal to one night’s stay is required to hold each guest’s reservation and may be charged as early as December 26, 2014.

If your reservation contains certain nights that are currently wait listed, rest assured that ConferenceDirect is working to complete your reservation as quickly as possible. You will receive an updated acknowledgement once your reservation is confirmed in its entirety.

Registration Customer Service: 514-380-5388

Email:  natpe@showcare.com


If you can’t find what you’re looking for, please email us at info@natpe.org.

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